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Schakra will respond to the request within 24 hours of the e-mail received or immediately for a support call, (one call at a time). |
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If a support call arrives when the support line is already engaged with another support call, a recording will advise the caller to call back after 30 minutes. |
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When answering a question requires complex research, the Participant will be notified within 24 hours that there will be a delay in replying. |
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Please contact us, (the Microsoft designated support vendor) directly, via dedicated phone line (1-888-Schakra) or via email (sandboxsupport@schakra.com). |
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